URBIN Help Center

URBIN serves offices, law firms, retail stores, e-commerce brands, interior designers, contractors, restaurants, medical offices, and event companies across NYC. If your business needs flexible storage without a long-term commitment, URBIN is built for you.

URBIN provides services throughout New York City, including Manhattan, Brooklyn, Queens, the Bronx, and Staten Island. Contact us to confirm availability for your specific location.

With traditional self-storage, you rent a unit and move everything yourself. URBIN is on-demand commercial storage - we send a trained crew to your NYC location, pick up your items, store them securely, and deliver them back whenever you need them. No unit to visit. No truck rental. Storage that works around your business, not the other way around.

Log into your URBIN account, select the items you need, and request delivery. URBIN delivers back to your NYC business location - office, storefront, job site, or any NYC address.

Yes. URBIN offers flexible monthly billing for commercial accounts. No long-term contracts required. Contact our commercial team to discuss your specific business needs and volume.

Yes. URBIN can accommodate regular scheduled pickups and deliveries for businesses with ongoing storage needs. Contact our commercial team to set up a custom schedule.

Yes. All items stored with URBIN are insured. Your inventory is stored in a secure, climate-controlled NYC warehouse and handled by trained crews from pickup to delivery.

Yes. Every item stored with URBIN is catalogued in your inventory dashboard. You can see exactly what you have in storage, search by item, and request delivery from your account at any time.

URBIN provides commercial storage pickup and delivery throughout New York City, including Manhattan, Brooklyn, Queens, the Bronx, and Staten Island. Contact us to confirm availability for your specific location.

Commercial storage costs vary depending on factors like your location, the amount of storage space required, and specific amenities. It is best to contact our team directly for a specific quote tailored to your business needs.

URBIN handles commercial relocations for a wide range of businesses, from startups and co-working tenants to corporate offices, retail stores, and professional practices. Contact our commercial team to discuss your NYC business location and moving requirements.

URBIN provides required Certificates of Insurance (COIs) to you and your building management before move day. COI coordination is included with your move. Please share your building's requirements as early as possible so our team can prepare and submit the documents on time.

Yes. URBIN operates seven days a week and can coordinate evening or weekend commercial moves, subject to availability and building access. Scheduling outside regular business hours can help minimize downtime so your team can begin work in the new office as planned.

URBIN professionally wraps and packs IT equipment before transport. Server racks are secured and moved using appropriate equipment. We handle business technology with the same care as other fragile items. For complex IT setups, coordinate with your IT team for disconnection and reconnection.

URBIN combines commercial moving with on-demand storage. We can store excess furniture, archive boxes, equipment, or staged items at our secure facility and deliver them when you're ready—on your timeline.

Commercial moving prices are based on vehicle size, travel distance, labor time, and any additional services. Your booking provides an upfront estimate, while the final total reflects the actual time worked and any extras. Larger moves or complex multi-floor relocations may require a custom quote; contact our commercial team for pricing assistance.

For smaller office moves with fewer than 20 workstations, we recommend booking 1–2 weeks in advance. For larger relocations involving freight elevators, COIs, or complex building access, allow 3–4 weeks so our team can coordinate logistics.

URBIN serves commercial moves across all five NYC boroughs—Manhattan, Brooklyn, Queens, the Bronx, and Staten Island—and may also serve surrounding areas, including New Jersey and the greater NYC metro area. Contact our commercial team to confirm availability for your locations.

Warehouse storage means your inventory is stored securely in our NYC facility, organized and accessible on demand. Fulfillment services means we go further - we pick items from storage, pack them to your specifications, and ship orders to your customers. URBIN offers both, and most business clients use them together.

Yes. URBIN works with e-commerce brands, Shopify sellers, and direct-to-consumer businesses that need NYC-based inventory storage and order fulfillment. We receive your inventory, store it in our NYC warehouse, and fulfill outbound orders as they come in.

No. URBIN does not require a minimum order volume or a long-term commitment. We work with businesses of all sizes, from growing startups to established enterprises. Contact our commercial team to discuss your current order volume and growth plans so we can recommend the right fulfillment setup.

Yes. We accept inbound shipments from suppliers, manufacturers, and freight carriers directly at our NYC warehouse. Our warehouse team handles receiving, counting, inspection, and inventory logging on arrival.

Yes. URBIN handles B2B fulfillment - including bulk order preparation, palletizing, and freight coordination for wholesale orders going to retail partners or distributors.

Our fulfillment team picks the correct items from your stored inventory, packs them to your specifications (including branded packaging, inserts, or special instructions), and prepares them for outbound shipping. Accuracy and care are the standard on every order.

Yes. URBIN accepts returned items at our NYC warehouse, inspects and logs the condition of each item, and reintegrates sellable returns into your inventory. We update your stock counts and keep your records accurate.

URBIN provides local delivery and on-demand logistics throughout New York City, including Manhattan, Brooklyn, Queens, the Bronx, and Staten Island. Contact us to confirm delivery availability for your specific requirements.

Fulfillment by URBIN is a streamlined service designed to manage the storage, packing, and shipping of your products. We seamlessly handle the logistical process from the moment your inventory arrives at our warehouse to its final delivery at your customer's doorstep.

To sign up for URBIN Fulfillment Service, submit a quote request directly through one of our commercial service pages. If you encounter any difficulties, contact our support team for assistance.

Our standard processing time is within 24 hours of receiving an order. Final shipping times will vary based on the destination and the specific shipping option chosen by the customer at checkout.

Yes. We provide an intuitive online dashboard that allows you to monitor inventory levels, track your orders, and get clear insights into your fulfillment metrics in real time.

Yes. We offer international shipping. Contact our team for details about rates and estimated transit times.

We are actively working to offer direct integrations with major e-commerce platforms. In the meantime, our API documentation is available to help your developers set up custom integrations.

Yes. URBIN offers product assembly services tailored to your needs. Whether it's furniture, tech gadgets, or any other product that requires assembly before delivery, our trained team can handle it efficiently. To request the assembly service, please contact our commercial team.

Yes. Additional fees apply to assembly services. The cost depends on the product's complexity and the time required for assembly.

Yes. If your product requires on-site assembly (such as large furniture pieces), customers can opt for Assembly Upon Delivery. Our delivery personnel will then assemble the product directly at the customer's location.

Assembly may add 24 to 48 hours to the processing time, depending on the complexity of the product. We will inform you and the customer of the expected delivery time once assembly is included.

Seeing ‘In Fulfillment’ on an order means our warehouse team is actively processing it. During this phase, the team picks the ordered items from inventory and carefully packs them for shipment. The order is then finalized before being handed over to the shipping carrier for delivery to the customer.