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Storage & Moving Made Easy: Help Center
Our goal is to provide you with all the information and assistance you need to make your moving or storage experience as smooth and stress-free as possible. Whether you're a new customer just starting your journey with us, or a returning customer with questions about our services, we're here to help.
Here are some of the most frequently asked questions and concerns we hear from our customers, along with helpful information and resources to address them:
general
urBin's Smart Storage solution offers a modern and convenient twist to the conventional storage methods (Self Storage). Instead of you going to the storage unit, our team expert team comes to you, professionally handles your belongings, and safely stores them in our secure facility. Through our innovative online portal, you can view a digital catalog of your stored items anytime, and when needed, schedule a return of specific items or add more to your storage account. Begin by choosing the space size that fits your needs or the items you would like to store, and experience a hassle-free and personalized storage journey with urBin.
Smart on-demand storage services by urBin have revolutionized the traditional storage industry by offering a more flexible, efficient, and user-friendly approach. We provide service right to your doorstep within our operational zones (See areas).
Simplified Storage Experience: Traditional storage often comes with hidden fees, inflexible terms, and the inconvenience of traveling to and from storage units. We aim to streamline this experience, making it more effortless and efficient for customers.
Digital Booking: you can use our online app or website to select items you wish to store. You can choose from an extensive menu organized by space or furniture type, or select the space size you need.
Flexible Plans: urBin offers pay-as-you-go, month-to-month plans for flexibility. Discounts are available for longer storage durations.
Transparent Pricing: There are no hidden fees. The rate quoted is the rate customers pay. All storage facilities are secure and climate-controlled.
Packing Options: Customers can pack their items in their own boxes or use bins ("urBins") provided by urBin before their booked appointment. If needed, urBin also offers packing services for an additional fee.
Pickup Service: Once packed, customers can schedule a pickup. urBin professionals will then collect the items.
Digital Tracking: Items are assigned a QR code for easy tracking. They are photographed and cataloged upon arrival at the storage facility. Customers can access an online visual inventory of their stored item 24/7.
Easy Retrieval: If customers need their items back, they can access their online inventory and request delivery of specific items.
This approach to storage provides a tech-forward solution that prioritizes customer convenience and flexibility. It eliminates the traditional hassles associated with self-storage and offers a more modern, user-focus experience.At urBin, we ensure that your items are stored securely in a dedicated space in a warehouse facility powered by technology (similar to Amazon or Walmart logistical centers). Our facilities are temperature-controlled and efficiently organized.
Absolutely. At urBin, the security of your belongings is paramount. We are committed to treating your items with the utmost care and precision. Every storage package comes with our Standard BASIC protection, which offers coverage at $0.60 per pound at no extra cost. However, if you wish for enhanced protection, you can opt for our premium monthly plans (When offered). We recommend reviewing our storage guidelines to understand which items are eligible for coverage, and our Terms of Service provides a detailed insight into our protection policies.
For safety measures, our facility has restricted access. opting for a self-service appointment is the ideal method to deposit or collect your belongings. For further inquiries, please reach out to urBin Support Team.
urBin's storage centers prioritize security above all. They are off-limits to the general public and are constantly monitored around the clock. Our facilities are armed with state-of-the-art technology and safety systems. Rest easy, your belongings are in a fortress with urBin.
At urBin, we offer two flexible storage options to cater to your specific needs: Storage by the Item and Storage by the Space.
Storage by the Item:- How It Works: With this option, you only pay for the individual items you store. Each item is inventoried, and you're charged based on the quantity and size of those items.
- Ideal For: Customers who have a smaller number of items or specific pieces they want to store without needing an entire storage space. It's perfect for those who want a cost-effective solution with detailed item tracking.
- Example: If you need to store just a few pieces of furniture, some boxes, or other individual items, this would be a great option.
- How It Works: This option allows you to reserve a specific amount of storage space, where you can store multiple items together.
- Ideal For: Customers who have a larger volume of items or who want the flexibility to add or remove items without adjusting individual pricing. It's great for those moving or needing to store the contents of an entire room or apartment.
- Example: If you need to store everything from a one-bedroom apartment, including furniture, boxes, and personal items, storage by the space would be more efficient.
- Pricing: Storage by the item is based on the number and size of individual items, while storage by the space is a flat rate for the allocated space regardless of how many items you store.
- Flexibility: Storage by the item offers detailed tracking and is ideal for fewer items, whereas storage by the space gives you the flexibility to store a larger quantity without worrying about itemized costs.
price
The cost of your appointment is hourly based and determined by the total hours of service, pickup, or delivery provided. The hourly rate is set accordingly to the total amount of items (volume in cf) your appointment requires.
The fee for your appointment will be automatically debited from the registered card right after the reservation of your appointment.
The duration for our packing and moving services, charged on an hourly basis, can vary depending on several factors including the size of your home, the volume of items to be moved, and the distance between locations. On average, a typical move for a one-bedroom apartment may take 3-5 hours, while larger homes can require 5-8 hours or more. To provide you with a more accurate estimate, we recommend scheduling a consultation with one of our experts who can assess your specific needs and give you a tailored time and cost estimate.
All charges related to your appointment will be processed directly to the credit or debit card associated with your account once the appointment is created. We don't accept cash payments for appointment fees. However, if you wish to express your appreciation, you can certainly offer a cash tip to the urBin team.
Absolutely! Our urBin team is not only trained in safely storing and transporting your items but also skilled in reassembling furniture. When scheduling your delivery appointment, just let us know about any furniture pieces that need reassembly. Our team will come prepared with the necessary tools and expertise to ensure your furniture is set up just the way you like it, providing you with a hassle-free experience.
During the delivery process, you'll be allotted a 20-minute window to unload your bins. If you require more time, it's essential to schedule another pickup session. Please be aware that the pickup fees may apply. You are allowed to keep the bins at no additional cost for up to 7 days. However, if you find the bins useful and wish to retain them, you may rent them at $2.5/bin/week (min 2 weeks) or buy them for a fee of $35/bin.
Absolutely! The urBin team is dedicated to ensuring your convenience. When we arrive, simply direct us to the specific rooms or areas where you'd like your items placed, and we'll take care of the rest. However, it's essential to highlight that once an item has been set down in a designated spot, we won't be moving it again. Our top priority is the safety of our staff, your items, and the integrity of your property. This means there might be certain scenarios, such as passing items through windows or maneuvering up intricate staircases, that we might avoid to ensure safety.
A storage duration plan refers to the predetermined length of time you agree to store your items with urBin. It's a set period during which your belongings will be kept in storage, and it determines the terms of your storage contract, including pricing and other service conditions. This duration is usually outlined when you sign up for the service, helping both you and the storage provider manage expectations and plan accordingly.
urBin offers 3 tiers of plan, Flex plan (month to month), minimum 3 months and minimum 7 months plans.
Our service offers the convenience of delivering individual boxes/items to you upon request. The fee for this service depends on the number and size of boxes/items, as well as the delivery location. For a single box delivery within a standard service area, a base fee applies. Additional charges may be added based on distance and urgency of the delivery request. For specific pricing and to arrange for a delivery, please contact our customer service team, who will be happy to provide you with a detailed quote and assist with your delivery needs.
To find out how much space you have left in your urBin plan, you can easily check this through your urBin account. Here's a friendly guide on how to do it:
Log into Your Account: Start by logging into your account on the urBin website or mobile web app.
Check Your Current Usage: Once you're in, look for a section that shows your current storage usage. This is usually displayed as a list or a visual representation of the items you have stored and the space they're taking up.
Compare with Your Plan: Next, check the details of your space plan - it will tell you the total amount of space you have. Compare this with your current usage to see how much space you have left.
Need More Space?: If you're getting close to your limit and think you might need more space, it's easy to upgrade your plan right from your account.
Still Unsure?: If you're having trouble finding this information or if anything's unclear, don't hesitate to reach out to urBin's customer service. They can give you a quick update on your space usage and help with any adjustments.
Remember, keeping an eye on your space usage helps you make the most out of your storage plan. It's all about staying organized and making adjustments as needed!
Ah, great question! When you're deciding how to store your stuff with urBin, you've got two cool options: "Storage by Space" and "Storage by Item." Here's the lowdown on each:
Storage by Space: Think of this like renting a little piece of real estate for your belongings. You get a set amount of space that you can fill with your items.
Storage by Item: This one's more like a valet service for your things. Instead of getting a whole space, you pay for each item you want to store. It's perfect if you don't have a ton of stuff or if what you're storing is bulky or oddly shaped and doesn't fit well in a traditional storage box. You hand over your items individually, and you're charged based on how many items you've got, not how much space they take up.
So, the big difference? With "Storage by Space" it's all about the area you rent, while "Storage by Item" is more about the number and type of items you're storing. Depending on your storage needs and what you've got to stash away, one of these options might suit you better than the other. still not sure what type fit you better, reach out to our customer support and we will be happy to help.
Oh, if you miss a payment on your monthly storage fee with urBin, here's what generally happens:
Reminder Notifications: First off, you'll probably get a reminder or two. urBin will likely send you an email or a text to let you know your payment's overdue. It's like a friendly nudge to say, "Hey, don't forget about us!"
Grace Period: There's usually a grace period, a little window of time to make the payment without any major consequences. It's like getting a bit of extra time to find your wallet in the couch cushions.
Late Fees: If the payment's still missing after the grace period, you might get hit with a late fee. It's not ideal, but it's pretty standard for most services.
Access Restrictions: If more time passes and the bill's still unpaid, urBin might put a temporary hold on your account. This could mean you can't access your stored items until things are squared away.
Last Resort - Lien Process: Now, if things go on for a long time without payment, urBin might have to start a lien process. That's a legal thing where they might eventually have to sell off your stored items to cover the unpaid bills. It's definitely a last resort, and we'll try to reach you multiple times before it gets to this stage.
But hey, life gets busy, and sometimes payments slip through the cracks. The best thing to do is talk to us. Communication is key!
account
To modify basic details or billing information such as your name, phone number, or password, please visit my-account. If you need to change the email associated with your account, send an email to support@urbinstorage.com from your registered email address, specifying the desired changes. Your convenience is our priority.
At urBin we understand the importance of family members or associates that you would like to grant access to (subject to the terms and conditions outlined on our website). If you wish to permit someone to access details and items of your account, you can add them as an authorized user under your main account.
To cancel your subscription to urBin services you can do so via your online account management. Your urBin account will become dormant once all your belongings are retrieved from storage and all the commitments or due bills are paid (as specified in the terms and conditions). After completing your last delivery appointment and ensuring all urBin containers are returned, there's no further action required on your part to deactivate your account.
You can always reactivate your account by logging in to your urBin account and creating new storage.
You can always reactivate your account by logging in to your urBin account and creating new storage.
Certainly! urBin understands that sometimes, decluttering is just as important as storing. We offer specialized disposal services tailored to the specific items you're looking to part with. disposal appointments can be scheduled by communicating with our care department.
Navigating your urBin account is a breeze! Here's a step-by-step guide to help you make the most of it:
Accessing Your AccountSimply log in using the email you registered with. Whether you're on our website or mobile app, you'll find tools to manage your account, view item photos, update payment details, and book appointments.
Viewing Your ItemsUpon logging in, in the side menu, under "My Storage" you can clike on the "Items" tab, there, you'll be greeted with of all your stored items. The latest additions will be displayed first. You can choose the 3 dots on the each stored item for varies of actions available to you.
Booking a Pickup/Delivery AppointmentReady to schedule an appointment? look for the Appointments tab under "My Storage", or you can do that also by clicking on a specific item.
Every item you store with urBin is automatically tagged with a distinct barcode. To personalize these items with a specific name or description:
1. Navigate to the item you wish to label.
2. Click on the 'Edit' button associated with that item.
3. There you can input both a name and a detailed description for your item alongside labels for future reference.
4. Once you've entered the desired information, ensure you click on 'Save' to finalize your changes.
1. Navigate to the item you wish to label.
2. Click on the 'Edit' button associated with that item.
3. There you can input both a name and a detailed description for your item alongside labels for future reference.
4. Once you've entered the desired information, ensure you click on 'Save' to finalize your changes.
You can get in touch with urBin Care Support by calling or texting us at: (212) 390-5454. Additionally, you can reach out via email at support@urbinstorage.com or use our live chat support.
We offer 3 tiers of additional protection options for your peace of mind while your belongings are stored with us. Our protection plans coverage is designed to protect against a range of potential risks. You have the flexibility to choose the level of protection that best suits your needs, ensuring that your items are adequately protected. For more details on our plan options and to select a plan, please reach out to our customer service team.
urBin offers three comprehensive protection plans for your stored items: Complimentary Basic, Premium, and Platinum. your preferred protection plan will be selected prior to your initial urBin storage appointment.
Basic Protection (free): Under this plan, compensation isn't based on the item's actual value, but on its weight. You receive $0.60 per pound for each item. For instance, if a damaged item weighs 1lb, the total protection amount allocated for this item would be $0.60.
Premium Plan: This plan offers a higher level of protection, up to $1,500 for any lost or damaged items. This plan ensures reimbursement for either the actual cash value or the repair costs of the eligible items, up to a maximum of $1,500 in total. The monthly premium for the Premium Protection Plan is $15.
Platinum Plan: This plan represents our highest level of protection, providing reimbursement up to $2,500 for eligible items that are either lost or damaged. Similar to the Premium Plan, it compensates for the actual cash value or the repair costs of your items, with a protection ceiling of $2,500 in total. The monthly fee for the Premium Protection Plan is $25.
urBin's online photo inventory system offers a streamlined and intuitive way to manage your stored items. Here's how it works:
Photographing Your Items: When your items, regardless of whether they are in bins, boxes, or as individual pieces, arrive at our storage facility, each is photographed and documented.
Uploading to Your Account: These photographs are promptly uploaded to your personal urBin account. This account is accessible online, giving you the ability to view your items anytime.
Easy Viewing of Inventory: You can easily view the photographs of your stored items through your account. This visual inventory lets you see exactly what you have in storage without any guesswork. Anytime anywhere.
Simple Retrieval Process: If you need any of your items back, just select their photos in your online inventory. We'll arrange to have them delivered back to you.
Regular Inventory Updates: Whenever you add or retrieve items from storage, we update your photo inventory. This ensures that your online inventory is always an accurate reflection of what's in storage.
*For safety reasons, urBin we'll never open or photograph the interior contents of your boxes, or bins without specific instructions from the user (Please contact customer service for any specific request)
Absolutely! At urBin, we understand the importance of personal organization. That's why our online photo inventory system allows you to add your own descriptions or labels to each item you store with us. Here's how you can do it:
Personalize Your Items: When you view your items in your online inventory, you'll have the option to add custom descriptions or labels. This could be anything from 'Summer Clothes' to 'Tax Documents 2021'.
Easy Identification: These descriptions help you quickly identify and keep track of your items, making it easier to request specific items when needed.
Edit Anytime: You can add, edit, or remove these descriptions at any time. Our system is designed to be flexible, adapting to your changing needs.
Search Functionality: With your personalized labels, you can also use the search function in your inventory for quicker access to specific items.
We're sorry to hear you're experiencing issues with viewing your photos. There are a few common reasons why this might happen, and here are steps you can take to resolve it:
Check Internet Connection: Sometimes, a weak or unstable internet connection can prevent photos from loading properly. Ensure you have a stable connection.
Browser Issues: Try clearing your browser's cache and cookies, or use a different browser to see if the issue persists.
Log In Again: Log out of your urBin account and log back in. This can sometimes refresh the connection and resolve display issues.
Check for Updates: If you're using the urBin app, ensure it's updated to the latest version. Outdated apps can lead to functionality problems.
Device Compatibility: Make sure the device you're using is compatible with our system. Some older devices may have trouble displaying the inventory correctly.
Contact Support: If none of these steps work, please contact our customer support team. We're here to help! Provide them with details about the issue, and they will assist you in resolving it promptly.
If you find that one of your items was damaged while with urBin, here's the best way to handle it:
Report the Damage ASAP: First thing, let urBin know about the damage as soon as possible. The quicker you report it, the quicker they can start looking into what happened.
Document the Damage: Take some clear photos of the damaged item. This helps show exactly what the damage looks like and can be really useful when you're explaining the situation.
Provide Details: When you contact urBin, give us all the necessary details - like when and how you think the damage might have occurred, and any specific information about the item itself.
Work with Customer Service: urBin's customer service team will likely guide you through the next steps. They might ask for the photos and details you've gathered, copies of the original receipts of the damaged items.
Be Patient: These things can sometimes take a little time to sort out, especially if we need to investigate or if there's an insurance claim involved.
appointment
Scheduling a pickup or delivery appointment with urBin is designed to be quick and straightforward. Here's how you can do it:
Access Your Account: Log in to your urBin account either through our website or mobile app.
Choose the Service: Select the 'Schedule Pickup' or 'Schedule Delivery' option, depending on your need.
Select Items: For delivery, choose the items you want returned from your photo inventory. For pickup, indicate the items or bins you plan to store.
Pick a Date and Time: Choose a convenient date and time slot from the available options. Our system will show you all the upcoming available slots for you to select from.
Confirm Details: Review and confirm the details of your appointment, including the address and specific instructions, if any.
Finalize Appointment: Once you confirm all details, finalize your appointment. You will receive a confirmation via email or text, along with a reminder closer to the date.
Absolutely! If you're planning to discard items during your upcoming appointment, please inform your urBin team upon their arrival. For detailed insights on our disposal services and associated costs
A Certificate of Insurance (COI) is a document detailing urBin's insurance coverage and liability protections. If you're planning an urBin appointment in a residential or office building, it's recommended to check with your building management if a COI is required. Keep in mind, generating a COI can take anywhere from 24 to 72 hours. Please let us know as far in advance as possible.
Scheduling a pickup for empty bins is just as easy as arranging for regular pickups or deliveries. Here's what you need to do:
Log In to Your Account: Start by logging into your urBin account on our website or mobile app.
Select Pickup Option: Look for an option labeled 'Schedule Empty Bin Pickup' or something similar in your account dashboard.
Indicate the Number of Bins: Specify how many empty bins you need us to pick up. This helps us prepare adequately for the pickup.
Choose a Date and Time: Select a convenient date and time for the pickup from the available options in our scheduling calendar.
Confirm Pickup Location: Make sure the pickup address listed is correct. If you need the bins picked up from a different location, update the address accordingly.
Add Special Instructions (if any): If there are any special instructions or details we need to know (like access codes or specific bin locations), you can add them in the provided section.
Review and Confirm: Double-check all the details, and then confirm your empty bin pickup appointment.
Once scheduled, you'll receive a confirmation message. We'll also send a reminder as your scheduled pickup date approaches.
Yes, we offer the flexibility to deliver your furniture not only to our storage facility but also to other specified locations. Whether you need certain items moved directly to a new home, office, or any other designated spot, we can accommodate your request. Please let us know the details of your delivery needs when you book your service, and we will ensure to tailor our logistics accordingly to meet your requirements.
At urBin, we strive to offer extensive delivery coverage to meet your needs. Here's what you should know about our delivery capabilities:
Wide Delivery Range: We cover a broad area, delivering to most locations within our service regions. Whether it's your home, office, or another address, we aim to accommodate your request.
Check Service Availability: Before scheduling a delivery, you can verify if your desired location is within our service area. This can be done through our website or by contacting our customer service team.
Flexible Scheduling: Our goal is to make deliveries convenient for you. You can choose a date and time that fits your schedule from the available options in our system.
Special Requests: If you have a specific delivery need or location that might be outside of our standard service area, please reach out to us. We'll do our best to accommodate special requests on a case-by-case basis.
Delivery Confirmation: Once your delivery is scheduled, we provide confirmation and tracking details, so you know exactly when to expect your items.
Preparing for your urBin appointment ensures a smooth and efficient process. Here are some tips to help you get ready:
List Your Items: If you're scheduling a pickup, make a list of items you plan to store. This helps you stay organized and ensures you don't forget anything.
Pack Properly: Make sure all your items are securely packed. Use sturdy boxes or bins, wrap fragile items carefully, and label your containers if needed.
Clear Access: Ensure there's a clear path for our team to access and transport your items. This includes clearing hallways, driveways, or any areas where our team will need to pass through.
Special Instructions: If there are any specific instructions regarding the handling of certain items or access to your location, inform us in advance. This includes things like gate codes, parking restrictions, or sensitive items.
Verify Your Account Details: Double-check your urBin account to ensure all contact and address details are up-to-date. This is crucial for seamless communication and service.
Be Available: If possible, be available at the scheduled time. If you can't be there, designate someone to oversee the pickup or delivery on your behalf.
We're sorry to hear that one of your items wasn't delivered as expected! Please don't worry, we're here to help. The first step is to quickly get in touch with our customer support team. You can reach them easily through our website chat, email, or by giving us a call at our helpline. When you contact us, please have your order details handy, including the list of items you requested. This will help us swiftly locate your item and resolve the issue. Rest assured, we'll do everything we can to ensure your missing item is delivered to you as soon as possible. Your satisfaction is our top priority!
Yes, you can certainly tip your urBin crew online, and we've made it convenient and straightforward. Here's how you can do it:
After Service Completion: Once your pickup or delivery is complete, you will receive a service confirmation via email or through our app.
Tipping Option: In this confirmation, there will be an option to leave a tip for the crew. You can select the amount you wish to tip, based on your satisfaction with the service provided.
Secure Payment: Enter your payment details through our secure platform to process the tip. Rest assured, all transactions are safe and encrypted for your protection.
No Cash Required: This online tipping option eliminates the need for cash transactions, making it more convenient for you.
Optional and Appreciated: Remember, tipping is entirely optional and at your discretion. It's a great way to show appreciation for our crew's hard work and dedication.
Certainly! We understand that plans can change, so we've made it easy for you to modify the contents of your pickup appointment. Here's what you need to do:
Access Your Appointment: Log in to your urBin account and navigate to your upcoming appointments.
Modify Appointment Details: Click on the specific pickup appointment you want to modify. Here, you'll have options to either add or remove items.
Update Your Items: Add details of the new items you wish to store, or remove items you no longer want to include in the pickup. Be as specific as possible to ensure accuracy.
Confirm Changes: Review the updated list of items and confirm the changes. It's important to finalize any modifications well in advance of the scheduled pickup time.
Receive Confirmation: After making changes, you will receive an updated confirmation of your appointment with the revised item list.
Contact Customer Service If Needed: If you're close to the pickup time or have any difficulties making changes online, don't hesitate to contact our customer service team for assistance.
Absolutely, we understand that sometimes plans change. Here's how to do it:
Log In to Your Account: First, access your urBin account either through our website or mobile web app.
Find Your Appointment: Navigate to your upcoming appointments and select the one you need to change.
Cancel or Reschedule Options: You will see options to either cancel or reschedule your appointment. Choose the option that best fits your needs.
Select a New Date/Time (if rescheduling): If you're rescheduling, pick a new date and time that is more convenient for you from the available slots.
Confirm Your Choice: After you've made your selection, confirm your decision. If rescheduling, ensure the new date and time are correct.
Receive Confirmation: You will receive a confirmation email or notification regarding the cancellation or the new appointment details.
No Penalty if Done in Advance: Typically, there are no penalties for rescheduling or canceling an appointment if done sufficiently in advance (48h prior to the appointment). However, it's always good to check any specific terms regarding last-minute changes.
urBin is primarily designed as a full-service storage solution where we handle all the pickups and deliveries for your convenience. However, if you prefer to personally or with a moving company to pick up or deliver items to our facility, here's what you need to know:
Schedule in Advance: You'll need to schedule your visit in advance. This ensures that we're prepared for your arrival and that your items are ready.
Accessing Your Items: Upon arrival, our staff will assist you in accessing your stored items. For drop-offs, we'll help ensure your items are safely stored.
Safety and Security: Our facilities are designed with safety and security in mind. We ask that you adhere to any guidelines provided during your visit to maintain a secure environment.
Hours of Operation: Be sure to check our facility's hours of operation to plan your visit accordingly.
Self-Appointment Fee: Please note that there may be a nominal fee for self-appointments, to cover the costs of preparing your items and staffing.
Contact Customer Service: For the most accurate and up-to-date information, and to arrange your visit, please contact our customer service team.
Deciding whether self-pickup or delivery is the right choice for you depends on several factors. Here's what you should consider to determine if this option suits your needs:
Convenience: Consider the convenience factor. If you have the means to transport your items and prefer handling them personally, self-service might be a good choice.
Location Proximity: Assess how close you live or work to our urBin facility. If you're nearby, self-service could be more practical.
Schedule Flexibility: Check if your schedule allows you the flexibility to visit our facility during our operating hours. If your timetable is tight, our full-service pickup and delivery might be more suitable.
Item Size and Quantity: Think about the size and quantity of items you're storing. If you have large or numerous items, using our full-service option could be easier.
Cost Considerations: Compare the costs. While there may be a fee for self-appointments, it could be offset by savings in transportation if you have the means to move your items yourself.
Personal Preference: Some people prefer to handle their belongings personally for peace of mind. If this is important to you, self-service is a great option.
Safety and Handling: Consider your ability to safely handle and transport your items. Our professional team is trained to handle a variety of items, ensuring their safety and security.
Ultimately, the choice between self-service and using our full-service options depends on what best fits your lifestyle, preferences, and needs. If you're still unsure, our customer service team can provide further guidance based on your specific circumstances.
Returning urBin Bins: If you have any urBin bins associated with your account, they must be unpacked and returned to us during your appointment. However, if you find these bins convenient for you and wish to keep them, you have the option to purchase them at $35 per bin.
Handling Moving Blankets: Our moving blankets, used for wrapping and protecting your items, will need to be removed for a condition inspection before we return the items to you. You should bring your own packing materials for safe transportation of your items. If you prefer to keep your items wrapped in our blankets for easier transport, be aware that this prevents our team from inspecting the items for any damage. In such cases, urBin will not be liable for any damage that might be discovered after you leave the facility. If you choose to keep our moving blankets on your items, they are available for purchase at $20 per blanket.
We encourage you to utilize these resources to ensure the safe and secure transport of your items, and we're always here to assist with any questions or concerns.
Yes, you can use a third-party moving company for self pickup or delivery appointments with urBin. Here's how to coordinate this:
Inform urBin: Let us know in advance that you'll be using a third-party moving company. This helps us prepare and provide any necessary instructions or information to the movers.
Schedule Your Appointment: Schedule your self pickup or delivery appointment as you normally would, ensuring you provide the date and time to the moving company.
Mover Requirements: Ensure that the moving company you choose is reliable and experienced. They should be able to safely handle and transport your items.
Authorization: You might need to provide authorization for the moving company to access your items at our facility. This could be in the form of a written notice provided by our support team.
Liability and Insurance: urBin will require a complete Certificate of Insurance (COI) in order to get access to our facility
Packing Materials: If necessary, provide the moving company with any special packing materials or instructions for handling your items.
Communication: Keep in touch with both urBin and the moving company to ensure that everything goes smoothly on the day of the appointment.
Packing your urBin bins the right way can make a big difference. Here's a friendly guide to help you out:
Group Similar Items: Start by sorting your stuff. It's like putting together a puzzle - you want things that belong together to stay together.
Heavy Stuff at the Bottom: Think of your bin like a grocery bag. Put the heavy items in first. It keeps everything stable and protects the lighter stuff you'll put on top.
Wrap the Delicates: Got anything that could break or scratch? Wrap them up in bubble wrap, packing paper, or even a cozy blanket or towel. It's like giving them a little safety hug.
No Empty Spaces: If there's room to move, there's room for damage. Fill any gaps with scrunched-up paper, socks, or anything soft. It keeps everything snug and stops things from shifting around.
Don't Overdo It: If closing your bin feels like a workout, it's probably too full. Keep it to a level where the lid shuts easily. Trust me, your future self will thank you.
Labels are Lifesavers: Write a quick note on what's inside each bin. It's a simple step that saves a lot of rummaging later on.
Electronics Need Extra Love: Packing electronics? Use anti-static materials and cushion them well. It's like putting them in a little protective nest.
Keep a List: Jot down what you put in each bin. You can stick it to the bin or keep it digital in your urBin account. It's a small step that makes life a lot easier when you're looking for something later.
And there you go! Pack like this, and you'll have your stuff stored safely and organized like a pro. Happy packing!
Oh, not at all! You're totally free to use your own boxes or bins if that's what you prefer. urBin bins are just an option we provide for convenience. They're sturdy and designed specifically for storage and transport, which is great for keeping your stuff safe. But if you've got your own bins or boxes that you love, feel free to use them. Just make sure they're in good shape and not falling apart - we want your items to be as secure as possible. It's all about what works best for you!
Figuring out how many urBin bins you'll need is a bit like playing Tetris in your mind. Here's a handy way to estimate:
Visualize the Bin Size: First, picture the size of one urBin bin - it's 18 inches wide, 28 inches long, and 14 inches high. It's about the size of a large suitcase.
Assess Your Items: Take a look at the stuff you want to store. Think about how they might fit into a bin of this size. Bulky items like pillows or winter coats will fill a bin pretty quickly, but smaller items like books or kitchenware can be packed more densely.
Categorize and Group: Group your items by category - clothes, books, kitchen items, etc. It helps you to get a better sense of the volume and how they might fit together in the bins.
Use the 'Box Test': If you're unsure, you can do a little test run. Grab a box or space roughly the same size as our bin and try fitting your items in. It's a great way to get a real-world sense of the space.
Allow for Extra Space: Don't pack the bins to the brim. Leave a little wiggle room for protection and to make sure the lid closes easily.
When in Doubt, Round Up: If you're on the fence about whether you need another bin, it's usually safer to have one too many than one too few. You don't want to end up playing storage Tetris on pickup day!
Remember, It's Just an Estimate: This will give you a ballpark idea, but it's not an exact science. If you end up needing more bins, no worries - we've got you covered.
Yep, urBin's got you covered on the packing supplies front. We offer a range of supplies to make sure your items are snug and secure. Here's the rundown:
Free Basic Materials: When our team shows up for your appointment, they come prepared with the essentials - blankets, tape, and plastic shrink wrap. The best part? There's no extra charge for these. They're on us, to help make sure your items are protected during transport.
Special Materials at a Cost: Now, if you need something a bit more specific, like mattress covers or other special packing materials, we can provide those too. These come with an additional charge, but it's all about giving you the options to ensure your items are packed just the way you need.
Convenience and Protection: We bring these materials to make your life easier and keep your belongings safe and sound, whether they're on the move or in storage.
urBin is not just another moving company. We have an unparalleled understanding of NYC's intricate layout, ensuring a smooth move. Our commitment to punctuality and our industry-leading professionalism with 5-star reviews showcases our dedication to excellence.
Of course! Whether you're transitioning from Manhattan to Queens or from Staten Island to Brooklyn, urBin is your trusted partner for all local moves within New York.
Yes, urBin specializes in commercial relocations. From office essentials to specialized equipment, we ensure a hassle-free move for your business.
Absolutely! urBin offers comprehensive smart storage services, ensuring your items are packed, transported, and stored with utmost care.
At urBin, we believe moving should be a celebration, not a chore. Our dedicated team ensures that your relocation journey is smooth, allowing you to focus on the excitement of your new chapter.
urBin stays ahead of the curve by utilizing cutting-edge technology, including advanced scanning tools and real-time tracking systems, ensuring a seamless move.
urBin's expert team offers specialized packing services, ensuring everything from your delicate electronics to cherished artworks is securely packed and transported. And yes, we also offer full unpacking services!
Your belongings' safety is our priority. urBin uses protective measures like designated heavy-duty wrapping materials, protection pads, and professional equipment, we also keep our works spaces from harm by using specialized floor protectors, corner guards, and wall protectors to ensure no damage during the move.
Absolutely! urBin operates with all necessary licenses and insurances, ensuring we meet and exceed industry standards and regulations.
urBin offers on-demand 7 dyas a week moving services, ensuring flexibility and convenience for our customers.
Yes, urBin provides specialized services for events and unique moving or logistical requirements. Whether it's a corporate event, a trade show presentation, or a special occasion, we've got you covered.
urBin understands that not all moves are large-scale. For those moving just a few items or from a studio or dorm room with minimal furniture, our dedicated small move service ensures a fast and hassle-free experience.
No worries! urBin offers a last-minute moving service to cater to urgent relocations. We also provide emergency packing and storage solutions to meet your immediate needs 24/7. Just like Batman, you use the urBin signal and we will appear ready to serve!
urBin believes in transparency. Our all-inclusive flat fee guarantees no hidden surprises. This fee covers travel expenses, labor, and other associated costs, ensuring you know exactly what you're paying for.
Absolutely! urBin offers specialized packing for items like smart TVs, computers, electronics, lamps, paintings, small art sculptures, and more. We ensure each item is packed securely using high-quality materials.
Yes, urBin promotes sustainable moving practices. We offer eco-friendly plastic moving bins that are cleaned and sanitized after each use, ensuring a green and efficient moving experience.
urBin understands the value and sentiment attached to such items. Our team has specialized skills and equipment to safely move pianos, artwork, and other valuable possessions, ensuring they reach their destination in pristine condition.
It's advisable to reach out to us between 1 to 4 weeks prior to your intended move date, taking into account your move size. That being said, urBin is fully committed to accommodating last-minute requests the same.
To ensure there are no unexpected costs on the day of your move (we understand the importance of staying within budget), urBin offers a guaranteed pricing model. This means that the guaranteed price is derived from the list of items you're moving, the ease of truck access, and the distance between the starting and destination points. We are also pleased to offer an hourly pricing model, The hourly model is like a taxi meter you pay for.
urBin accepts payments via credit or debit cards through our secure online portal. Additionally, we also welcome certified checks and cash payments.
To secure your moving date, we ask for a 25% deposit through our online payment system. This amount is then deducted from your total moving expenses. The outstanding balance should be settled three business days prior to your reserved moving date.
If you would like to cancel your move, please inform us at least 72 hours in advance. Your deposit will be processed for a full refund, which you should receive within 2-5 business days.
As mandated by the Department of Transportation, urBin automatically provides the basic coverage for your items at a rate of $0.60 per pound for each article. For additional coverage, you have the option to contact and add a third-party insurer.
Upon confirming your reservation with us, urBin will promptly generate and dispatch your Certificate of Insurance. Our dedicated moving consultants will guide you seamlessly through this procedure. Both you and your building's management will receive the COI as an email attachment for convenience.
Unfortunately, we do not handle the transportation of high-value items such as jewelry, precious metals, personal financial records, vehicle keys, insurance documents, cash, prescribed medications, identification documents or other important documents. It's crucial to ensure these items aren't packed in the boxes without informing us, as we won't be liable for them. We strongly recommend securely storing these items during the moving process and personally transporting them to your new location.
Stairs flights may incur additional fees, which are determined based on the scale of the move.
For local moves, we're happy to help. However, for long-distance moves, agricultural state regulations prevent us from transporting plants.
urBin does not handle the handling or transporting of pets, firearms, drugs, chemicals, plants, or any other illegal items as defined by law.
Absolutely! It's essential to discuss any changes to your inventory list with your personal designated move coordinator or reach out to our customer service center before the pickup phase of your relocation is completed.
That is perfectly fine, please contact our customer service center and we'll adjust your quote accordingly. It's crucial to inform us of substantial last-minute additions before your moving team arrives. This ensures we're adequately prepared and can adjust our schedule and truck size as needed.
The TIP is 100% at the customer's discretion, in NYC for local moving services, it's customary in the industry to consider a tip ranging from 10-20% of your move's total cost. For long-distance relocations, a recommended tip is between 5-8%, divided between the pickup and delivery teams.
urBin boasts a diverse range of vehicles to cater to different moving or logistics needs. Our fleet includes Vans, 16ft trucks, 18ft trucks, 20ft trucks, 22ft trucks, and 26ft trucks. And yes, We also have refrigerated trucks for special events.
Should any concerns arise during your move, feel free to reach out to your personal dedicated move coordinator or our Customer Service team. For immediate assistance or last-minute changes on a moving day, you can also contact our support department at (212)-390-5454.
We deeply regret any inconvenience caused by damages during your relocation. To address this, kindly contact our Support Department at (212) 390-5454 or reach out via email at support@urbinstorage.com.
We kindly ask our customers to handle the removal of AC or TV units or arrange for their uninstallation before the scheduled move. However, when it comes to TVs or other mounting tasks, urBin provides a dedicated service for both dismounting and subsequent setup. Please contact your personal dedicated move coordinator to get more information.
Navigating NYC parking can be challenging, but as seasoned moving professionals, we're adept at handling such situations. Rest assured, any parking tickets incurred by our team during your move will not be your responsibility.
Our relocation team arrives prepared with your detailed inventory list from your moving quote. Before initiating the packing or protection process, the team supervisor will conduct a walkthrough of your space. During this time, you can specify any items that should remain in place or other special instructions.
Absolutely! As part of our comprehensive service, we're more than happy to assist in the initial placement and arrangement of the items we've relocated to your new space. Our team is committed to making sure that you are 100% satisfied with your service.
Typically, our relocation team doesn't schedule lunch breaks during the move. However, for more extensive relocations that span 4 hours or more, there might be occasional breaks. Should this be the case, the supervisor will keep you informed. In the event of an hourly move pricing model, the duration of the brake will be deducted from the total time of the move and will not be reflected in your due payment.
For relocations spanning long distances, state regulations prohibit the packing of food. For local moves, while both food and liquids can be packed, they should ideally be among the last items you prepare for the move.
The size of the moving crew we allocate is tailored to the scale of your move. Our dispatching department ensures that the team assigned aligns perfectly with your relocation needs.
It's essential for either you or a designated representative to be present at the start to discuss move specifics with the team leader. While we advise that you or your delegate remain on-site throughout the move, it's primarily to ensure everything proceeds according to your preferences until completion.
No, you have the option to entrust the movers with the entire process, if the storage is managed by a third party, we do mandate that either you or a designated representative be present during the drop-off.
On the day of your move, you will receive a text or call to confirm the timing. Additionally, your moving crew will contact you 15-30 minutes before their arrival. Once the move is completed and before the team departs from the location, our customer success department will reach out to you via a phone call.
Absolutely! You're welcome to designate an individual to oversee the delivery. Just ensure you share their name and contact details with us in advance.
urBin offers two delivery options: consolidated and exclusive delivery.
Consolidated Delivery: By choosing the consolidate option, Your belongings will be grouped by separators with other customers in a 53-foot tractor-trailer for nationwide transport. The delivery windows for this option range from 1-25 business days depending on the delivery location
Exclusive Delivery: By choosing the exclusive option, you are ensuring that your items will be ready to go as soon as our team finishes the pickup stage of the move. that allows you to get an accurate time of arrival to delivery, plan, and schedule accordingly to your needs.
At urBin, we prioritize punctuality and adhere strictly to the delivery windows we commit to. However, the logistics of moving can sometimes be affected by factors beyond our control, such as traffic conditions, weather disruptions, or unforeseen delays in previous assignments. If it becomes apparent that we might not meet the specified delivery window, our dispatch team will not leave you in the dark. They will promptly communicate with you, providing updates and explaining the reasons for any delay. Our goal is to ensure transparency and maintain your trust, even in the face of unexpected challenges.
A "delivery window" refers to the specified timeframe during which we commit to delivering your belongings. It's determined based on your stated first day of availability to receive the items at the delivery location and ensures that you have a clear expectation of when to anticipate the arrival of your items. This window is our pledge to you, highlighting the period we guarantee your possessions will be delivered within.
As much as we would love to let you ride shotgun,Regrettably, we cannot permit this due to safety protocols and insurance restrictions.
PBO stands for "Packed By Owner." It's a term used in the moving industry to indicate that a box or container was packed by the customer rather than by the moving company's professional packers. This distinction can be important for liability reasons, as moving companies might not take responsibility for the contents of boxes they didn't pack themselves.
Indeed, to minimize the risk of damages, we advise that all dresser or closets, file cabinets drawers be emptied.
While plastic bags might seem like a convenient packing solution, they aren't the most reliable choice for moving. We can certainly handle items packed in sturdy duffel bags, but plastic bags present a few challenges. We recommend using more durable packing solutions to ensure the safety and security of your items during the move such as boxes or plastic moving bins.
Yes, urBin can provide a range of packing boxes and materials to cater to your moving needs. If you're looking to purchase boxes, you can coordinate with your dedicated moving consultant. We offer a variety of sizes to suit different items. Our selection includes small, medium, large boxes, TV boxes, wardrobe boxes. Additionally, for more delicate items like china we can offer bubble wrap, packing paper tape and more.
At urBin, our primary focus is ensuring a smooth and efficient moving experience for our clients. This means that our movers are dedicated to seeing the job through to its completion, regardless of the time it might take. Unless there are specific restrictions imposed by the building or community, such as designated moving hours or noise ordinances, you can expect our team to continue working until every item is safely relocated.
The duration of the move-out process can vary significantly based on several factors. Primarily, the size and complexity of the move play a crucial role. For instance, relocating a studio apartment will generally be quicker than moving a multi-bedroom house. Additionally, factors like the amount of furniture, accessibility, and the distance between the old and new locations can influence the time required. To get a more accurate estimate tailored to your specific situation, your dedicated moving consultant at urBin will assess the details of your move and provide a time frame that reflects the unique aspects of your relocation.
Absolutely! Pianos, given their size, weight, and sentimental value, require specialized handling during relocation. At urBin, our moving team undergoes specific training to ensure they have the expertise and skills to move all types of pianos, from uprights to grand pianos. We understand the intricacies involved in safely transporting such a delicate and valuable instrument, and we employ the necessary equipment and techniques to ensure its safe arrival at its new destination.
Yes, your items at urBin storage are store-insured. We offer insurance options to protect your items while in storage. It's important to check the specific coverage details and consider additional insurance if your belongings are particularly valuable.
Commercial storage costs vary depending on factors like location, Storage size, and amenities. On average, expect to pay between $50 to $500 per month. It's best to contact our facility for specific pricing tailored to your needs.
NYC business storage facilities typically include features such as climate-controlled storage spaces, 24/7 access, advanced security systems, and on-demand pickup and delivery services. Additionally, many facilities provide inventory management solutions and flexible lease terms to cater to your business needs.
urBin Fulfillment Service is a state-of-the-art service designed to handle the storage, packing, and shipping of your products, ensuring a seamless and efficient process from your warehouse to your customer's doorstep.
Visit our website and navigate to the "urBin for Business" section. Click on "Fulfillment Services" and follow the on-screen instructions to set up your account. If you encounter any difficulties, our support team is available to assist.
Costs vary based on storage needs, volume of orders, and other individual factors. For a detailed pricing structure, please refer to the "Pricing" section on our website or get in touch with our sales team.
Our standard processing time is within 24 hours of receiving an order. However, shipping times vary based on the destination and the shipping option chosen by the customer.
Yes! We provide an intuitive dashboard that allows you to monitor inventory levels, track orders, and get insights into your fulfillment metrics in real-time.
No, there's no minimum order volume. We cater to businesses of all sizes, from startups to established enterprises.
We facilitate hassle-free returns. If a customer wants to return a product. Once the returned product reaches our facility, we'll inspect it and notify you accordingly.
Yes, we do offer international shipping. Please get in touch with our team for details on international rates and transit times.
Our dedicated support team is here to help. You can reach out to us via email, phone, or through the "Contact Us" section on our website.
We are working to offer integrations with the major e-commerce platforms. Our API documentation is available for custom integrations as well.
We collaborate with a diverse set of local and nationwide delivery services, such as:
- USPS
- UPS
- FEDEX
As well as local providers, to ensure quicker deliveries for you.
- USPS
- UPS
- FEDEX
As well as local providers, to ensure quicker deliveries for you.
Yes! urBin offers product assembly services tailored to your needs. Whether it's furniture, tech gadgets, or any other product that requires assembly before delivery, our trained team can handle it efficiently.
When setting up your fulfillment preferences on our platform, there's an option to select "Assembly Required". Once this is selected, all orders under the specified product will be assembled before shipping.
Yes, there are additional charges for product assembly. These fees are based on the complexity and time required to assemble each product.
Certainly! If your product requires on-site assembly (e.g., large furniture pieces), customers can opt for "Assembly Upon Delivery". Our delivery personnel will then assemble the product at the customer's location.
We take utmost care during the assembly process. If, however, a product is damaged during assembly, we will inform you immediately, and depending on the circumstances, either replace the item or compensate for the damage.
Opting for assembly might add to the processing time, depending on the complexity of the product. Typically, it may add an additional 24 to 48 hours. We always aim to inform you and the end customer about the expected delivery time once assembly is factored in.
Yes, if your product requires specific instructions or tools for assembly, please ensure they are included in the product packaging or provide us with the necessary details digitally.
3PL fulfillment, or Third-Party Logistics fulfillment, is a service where businesses outsource their logistics and distribution operations to an external provider. This includes a range of services such as storing inventory, picking and packing orders, and managing shipping and delivery to customers. By using a 3PL provider, businesses can focus more on other aspects of their operations, like product development and marketing, while leaving the complexities of logistics and supply chain management to experts. This can be especially beneficial for growing businesses that need scalable and efficient logistics solutions.
Fulfillment costs refer to the expenses associated with storing, handling, and delivering products to customers. These costs typically include:
Storage Fees: Charges for storing products in a warehouse or distribution center. This can be based on the amount of space used or the duration for which the items are stored.
Pick and Pack Fees: Costs incurred for retrieving items from storage (picking) and packaging them for shipment (packing).
Shipping Costs: Fees for transporting the products from the warehouse to the customer. This can vary based on the size, weight, and destination of the package, as well as the speed of delivery.
Packaging Materials: Costs for boxes, bubble wrap, tape, and other materials used to safely package products for shipping.
Handling Fees: Charges for additional handling required for some items, such as fragile or oversized products.
Return Processing: Costs associated with handling returns, which may include inspection, restocking, and repackaging.
Understanding and managing fulfillment costs is crucial for businesses, as these can significantly impact the overall profitability and customer satisfaction.
Here's how it works in simple terms:
A fulfillment system is a set of coordinated processes and technologies used by businesses to manage the steps involved in fulfilling customer orders. This system typically includes various components such as:
Inventory Management: Keeping track of stock levels, managing reorders, and ensuring products are available when needed.
Order Processing: Receiving and processing customer orders, which includes verifying product availability, payment processing, and order confirmation.
Warehouse Management: Organizing and managing the storage of goods in a warehouse, including the layout for efficient picking and packing.
Picking and Packing: Locating and retrieving products from the warehouse (picking) and then packaging them securely for shipment (packing).
Shipping and Logistics: Coordinating the transportation of orders from the warehouse to the customer, which involves selecting carriers, printing shipping labels, and tracking deliveries.
Returns Management: Handling returned items, which includes processing refunds or exchanges and restocking returned products.
Integration with Sales Channels: Linking the fulfillment system with various sales platforms (like e-commerce websites, marketplaces, etc.) to ensure seamless order processing and inventory updates.
Data Analysis and Reporting: Using data to track performance, analyze trends, and make informed decisions about inventory, shipping, and overall fulfillment strategy.
A well-designed fulfillment system is crucial for ensuring timely and accurate delivery of products, maintaining customer satisfaction, and optimizing operational efficiency.
Seeing 'in fulfillment' on your order is like knowing your package is getting ready for a big adventure. It means the warehouse team is in action, handpicking each item you've ordered and carefully packing them up. Think of it as the backstage hustle before your order's big debut - it's being prepped, wrapped, and almost ready to embark on its journey to your doorstep. It's the final flurry of activity before your package is handed over to the delivery folks, so while it's not quite on the move yet, it's definitely getting all geared up for the trip to you!
Fulfillment companies' charges can really vary, kind of like how every restaurant has its own menu prices. It mostly depends on what you need. They might charge for storage, kind of like rent for keeping your products in their warehouse. Then there's a fee for each order they pick and pack - imagine paying someone to gather and box up items for you. Shipping costs are like travel fares for your package, changing based on size, weight, and travel distance. Don't forget about packaging costs for boxes and bubble wrap to keep your items safe. If you're selling something delicate or huge, there might be extra charges for handling these special items. And if a customer returns something, there's usually a small fee for that too. It's a mix and match of these costs, so the total bill can range quite a bit. Think of it as tailoring the service to exactly what your business needs, with the price adjusting accordingly.
Choosing the right fulfillment company involves a few key steps. First, assess your specific needs, like storage space requirements and shipping volume. Then, compare the services and costs of various companies to see which one aligns with your budget and needs. Its important to check their technological capabilities, ensuring they can integrate smoothly with your systems. Consider the locations of their warehouses and whether they are strategically placed for your customer base. Research the companys reputation by reading reviews and asking for references. Look for a provider that can scale with your business as it grows. Prioritize companies with strong customer service, as responsive support can be crucial. If possible, start with a trial period to evaluate their services before making a long-term commitment. The right fulfillment company should meet your logistical requirements and contribute to the efficiency and growth of your business.
Can't find your query?
Contact Us for Expert Assistance!
We understand that sometimes you might have questions or concerns that aren't addressed on our website. That's why we have a dedicated customer support team ready to assist you. If you can't find the answer to your query, don't hesitate to contact us via phone or email. Our team is highly trained and knowledgeable about all aspects of storage and moving, and we're always happy to help.
Feel free to reach out to us: